The IT Support Specialist at Aqua-Chem will assist with System Administrator responsibilities. This role is critical in supporting day-to-day IT operations, maintaining infrastructure, and ensuring compliance with cybersecurity requirements, especially in environments handling Controlled Unclassified Information (CUI). The ideal candidate will thrive in a dynamic manufacturing setting and be comfortable working across both commercial and government-related IT systems.

Schedule: Monday - Friday, 8:00am - 5:00pm

Location: Onsite; Knoxville, TN

Pay Range: $23.00-30.00/hr, Dependent on Experience

Benefits: Group Medical, Dental Vision, 401(k) Match, Paid Vacation, Paid Holidays, and Paid Sick Time. +Employer Paid Benefits: STD, LTD, Life AD&D

Essential Duties:

IT Support (End-User & Desktop Support):

• Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues.
• Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
• Support users with Microsoft 365, Windows OS, and common business applications.
• Maintain asset inventory and assist with lifecycle management of IT equipment.
• Document support requests and resolutions in the ticketing system.

System Administration:

• Administer Windows Server environments (Active Directory, DNS, DHCP, Group Policy).
• Manage user accounts, permissions, and access controls.
• Monitor system performance and ensure high availability of infrastructure.
• Perform routine backups and disaster recovery testing.
• Maintain and patch servers, endpoints, and network devices.
• Cybersecurity & Compliance:
• Support compliance with NIST SP 800-171 and CMMC requirements for handling CUI.
• Assist with vulnerability management, endpoint protection, and audit readiness.
• Implement and enforce security policies and procedures.
• Participate in incident response and remediation efforts.

Networking & Infrastructure:

• Assist with the configuration and maintenance of switches, firewalls, and wireless access points.
• Troubleshoot connectivity issues and support VPN access for remote users.
• Collaborate with vendors and service providers as needed.

Project Support & Documentation:

• Participate in IT projects such as system upgrades, migrations, and deployments.
• Maintain accurate documentation of systems, procedures, and configurations.
• Provide training and guidance to end-users on IT best practices.
• Other duties as assigned by Manager/Supervisor.

Education/Experience:

• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 2–5 years of experience in IT support and/or system administration.
• Strong knowledge of Windows OS, Active Directory, and Microsoft 365.
• Familiarity with cybersecurity frameworks (e.g., NIST 800-171, CMMC).
• Experience with backup solutions, endpoint management, and basic networking.
• Excellent troubleshooting, communication, and customer service skills.

Requirements:

• U.S. Citizenship required due to government contract requirements
• High School Diploma/GED required
• Able to work overtime as required

*This description indicates the general nature of the tasks and responsibilities required of positions given this classification. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or modify the right of management to assign, direct, and control the specific duties of individuals performing this function. The Company reserves the right to change, modify, amend, add to or delete from any section of this document as it deems, in its judgment, to be proper. This description supersedes any previous description for this position. This description supersedes any previous descriptions for this position.

**Aqua-Chem provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.